Frequently asked questions
Why Choose SECRET Company Shop Products?
At SECRET Company Shop, we believe great food doesn’t require complicated recipes—it starts with exceptional flavor. Our sauces, seasonings, and condiments are proudly developed in Quebec, Canada, to bring bold taste to every meal through the perfect balance of quality, versatility, and ease of use.
Our commitment to excellence has also earned international recognition, with one of our sauces ranking 16th in the world at the prestigious American Royal World Series of Barbecue® Sauce Contest.
How Do I Choose the Right Product and What Foods Can I Use It With?
Each of our creations has its own unique flavor profile, intensity, and personality. Product pages make it easy to find the one that best matches your taste.
Our products are perfect for everyday cooking and pair beautifully with:
Beef, pork, chicken, and game
Fish and seafood
Vegetables
Tofu
Eggs
Pasta and rice
Potatoes
Pizza
Burgers
Sandwiches
Popcorn
And countless other recipes.
Where Can I Find Ingredients, Allergens, and Nutrition Facts?
Every product page includes all the important information you need, including:
Ingredients
Allergen information
Nutrition Facts
Usage recommendations
Storage instructions
This allows you to confidently choose the products that best suit your dietary needs and preferences.
Where Can I Buy SECRET Company Shop Products?
You can order directly from our online store or visit our Store Locator to find a retailer near you.
Can't find SECRET products in your area yet?
Ask your local grocery store, butcher shop, specialty food store, or favorite retailer to carry them! They can easily complete our Become a Retailer application available on our website, and our team will be happy to get in touch to discuss a partnership.
What Are Your Shipping Times, Rates, and Delivery Areas?
We prepare and ship orders as quickly as possible after they are confirmed.
We currently ship across Canada.
Minimum order: $29.99 (products only)
Flat-rate shipping: $9.99 anywhere in Canada
Free shipping: On orders of $79.99 or more (before taxes and shipping)
Once your order has shipped, you'll receive a confirmation email with your tracking number.
How Should I Store SECRET Products?
Storage recommendations are printed on each product label and may vary depending on the product.
In general:
Store unopened products in a cool, dry place.
After opening, follow the storage instructions on the label to maintain freshness, quality, and flavor.
What Should I Do If There Is a Problem With My Order?
If your order arrives damaged, incomplete, or you receive the wrong product, please contact our customer support team as soon as possible.
Be sure to include:
Your order number
Photos of the issue
We'll carefully review the situation and provide the best possible solution.
I'd Like to Sell SECRET Products. How Can I Become a Partner?
We're always excited to build new partnerships.
Whether you're a:
Grocery store
Butcher shop
Specialty retailer
Distributor
Restaurant
Gourmet shop
Or another type of business
we'd love to hear from you. Contact our team and we'll be happy to explore how we can work together.
Are Payments on Your Online Store Secure?
Yes.
All transactions processed through our Shopify online store are protected using industry-standard encryption technologies to ensure the privacy and security of your personal and payment information.